Grievance Redressal

We are committed to resolving your concerns promptly. All grievances are addressed within 30 days in compliance with the IT Act 2000 and DPDP Act 2023.

Grievance Officer

In accordance with the IT Act 2000 (Rule 5(9) of IT Rules 2011) and the DPDP Act 2023, iViRTH Pvt. Ltd. has appointed a Grievance Officer for addressing complaints and concerns.

  • Name: Grievance Officer, iViRTH Pvt. Ltd.
  • Email: grievance@ivirth.in
  • Address: iViRTH Pvt. Ltd., Aligarh, Uttar Pradesh, India
  • Response Time: Within 30 days of receipt

Grievance Categories

  • Admission process & decisions
  • Academic quality & conduct
  • Data privacy & Helix Identity issues
  • Payment & fee disputes
  • Misconduct or harassment
  • Technical platform issues
  • Other concerns

Submit a Grievance

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Escalation & External Redressal

If your grievance is not resolved within 30 days, you may escalate to the relevant regulatory authority. For data privacy grievances, you may approach the Data Protection Board of India under the DPDP Act 2023.

IT Act 2000 DPDP Act 2023 Consumer Protection Act 2019